Last Updated: January 2026

This Cookie Policy explains how Chantell, operated by METAL BOX ENTERTAINMENT LTD, uses cookies and similar technologies when you visit or use our website.

Website: https://chantell.shop/

This policy should be read together with our Privacy Policy and Terms and Conditions.

1. Business Information

Trading Name: Chantell
Legal Company Name: METAL BOX ENTERTAINMENT LTD
Company Number: 07967837

Business Address:
Kemp House
152–160 City Road
London
England
EC1V 2NX
United Kingdom

Email: sales@chantell.shop
Telephone: +44 7855 052937

In this Cookie Policy, “Chantell,” “we,” “us,” and “our” refer to METAL BOX ENTERTAINMENT LTD.

2. What Are Cookies?

Cookies are small text files stored on your computer, smartphone, tablet, or other device when you visit a website.

They allow websites to recognise your device and remember certain information about your visit.

Cookies can help websites:

  • Function properly.

  • Remember preferences.

  • Keep products in your shopping basket.

  • Process orders.

  • Maintain security.

  • Improve website performance.

  • Understand how visitors use the website.

  • Measure advertising performance.

We may also use technologies similar to cookies, including pixels, tags, web beacons, scripts, and other online identifiers.

3. Why We Use Cookies

We may use cookies and similar technologies for purposes including:

  • Essential website functionality.

  • Shopping basket functionality.

  • Checkout and payment functionality.

  • Website security.

  • Fraud prevention.

  • Remembering preferences.

  • Analytics.

  • Performance monitoring.

  • Understanding website usage.

  • Marketing and advertising, where permitted.

Some cookies are essential for the website to function.

Other cookies are optional and, where required by UK law, will only be used after obtaining your consent.

4. Types of Cookies We Use

4.1 Strictly Necessary Cookies

These cookies are necessary for our website to function correctly.

They may be used to:

  • Maintain your shopping basket.

  • Operate checkout.

  • Process orders.

  • Maintain sessions.

  • Protect website security.

  • Prevent fraudulent activity.

  • Remember essential settings.

Because these cookies are necessary for the operation of the website, they may not always be disabled through our cookie-preference tools.

4.2 Functional Cookies

Functional cookies help provide enhanced website functionality and remember certain choices.

They may be used to remember:

  • Preferences.

  • Region.

  • Language.

  • Shopping settings.

  • Other choices made while using our website.

Where consent is legally required, we will obtain consent before placing these cookies.

4.3 Analytics Cookies

Analytics cookies help us understand how visitors use our website.

They may collect information such as:

  • Number of visitors.

  • Pages viewed.

  • Time spent on pages.

  • Navigation patterns.

  • Device type.

  • Browser type.

  • General location information.

  • Website errors.

  • Performance information.

We use this information to improve our website and customer experience.

Where required by law, analytics cookies will only be activated after appropriate consent.

4.4 Advertising and Marketing Cookies

Marketing cookies and similar technologies may be used to:

  • Measure advertising campaigns.

  • Understand interactions with advertisements.

  • Measure conversions.

  • Display relevant advertisements.

  • Improve advertising.

  • Limit repeated advertisements.

  • Understand customer journeys.

Third-party advertising providers may use their own technologies.

Where required, we will obtain consent before using non-essential marketing cookies.

4.5 Social Media Cookies

Our website may contain social-media features, links, or embedded content.

Social-media providers may use cookies or similar technologies when you interact with their features.

These providers may process information under their own privacy policies.

5. Shopify Cookies

Our online store is powered by Shopify.

Shopify and related technologies may use cookies or similar technologies to support services including:

  • Website functionality.

  • Shopping baskets.

  • Checkout.

  • Customer accounts.

  • Security.

  • Fraud prevention.

  • Performance.

  • Analytics.

  • Ecommerce functionality.

The specific cookies and technologies used may change as Shopify updates its services.

6. Third-Party Cookies

Some cookies may be placed by third-party service providers that support our business.

These providers may include services for:

  • Payments.

  • Analytics.

  • Advertising.

  • Marketing.

  • Fraud prevention.

  • Customer support.

  • Website security.

  • Social media.

  • Website performance.

Third-party providers may process information in accordance with their own privacy policies.

7. Cookie Consent

Where applicable UK law requires consent for non-essential cookies, we will ask for your consent before using them.

Our cookie-consent mechanism may allow you to:

  • Accept optional cookies.

  • Reject optional cookies.

  • Select specific cookie categories.

  • Change your preferences.

You can continue to browse our website without accepting non-essential cookies.

However, disabling certain cookies may affect some website functionality.

8. Managing Cookie Preferences

You may manage your cookie preferences through our website’s cookie-consent or preference tools where available.

You can generally:

  • Accept cookies.

  • Reject optional cookies.

  • Change your preferences.

  • Withdraw previously provided consent.

You can also manage cookies through your browser.

9. Managing Cookies Through Your Browser

Most browsers allow you to:

  • View cookies.

  • Delete cookies.

  • Block cookies.

  • Block third-party cookies.

  • Receive notifications when cookies are being placed.

Browser settings vary between providers.

Please note that disabling cookies may affect your ability to:

  • Add products to your basket.

  • Complete checkout.

  • Maintain preferences.

  • Use certain website features.

10. Cookie Lifespan

Cookies can be either session cookies or persistent cookies.

Session Cookies

These generally expire when you close your browser.

Persistent Cookies

These remain on your device for a defined period or until you delete them.

The duration depends on the purpose of the cookie and the service provider that places it.

11. Information Collected Through Cookies

Depending on the type of cookie or technology used, information may include:

  • IP address.

  • Device information.

  • Browser information.

  • Operating system.

  • Website pages visited.

  • Referring websites.

  • Interaction with website content.

  • General location information.

  • Shopping activity.

  • Advertising interactions.

Where cookie information constitutes personal information, we handle it in accordance with our Privacy Policy and applicable UK data-protection law.

12. Cookies and Personal Information

Cookies may sometimes be linked to information that identifies or relates to an individual.

Where this occurs, we process the information in accordance with applicable data-protection requirements.

Please refer to our Privacy Policy for information about:

  • What personal information we collect.

  • How we use it.

  • How we share it.

  • How long we retain it.

  • Your data-protection rights.

13. International Processing

Some third-party providers may process information collected through cookies outside the United Kingdom.

Where applicable, we take appropriate measures to ensure international transfers comply with applicable UK data-protection requirements.

14. Essential Security Technologies

Some cookies and similar technologies may be necessary to protect our website and customers.

They may help with:

  • Fraud prevention.

  • Authentication.

  • Session management.

  • Website security.

  • Checkout security.

  • Account protection.

These technologies may be used where necessary and legally permitted.

15. Marketing Cookies

Where marketing cookies are used, you can manage your preferences through the available cookie-consent tools.

You may also be able to manage advertising preferences through the relevant advertising provider or your browser/device settings.

Choosing not to receive personalised advertising does not necessarily mean that you will stop seeing advertisements. You may still see general advertisements.

16. Changes to This Cookie Policy

We may update this Cookie Policy when necessary to reflect:

  • Changes in legislation.

  • Changes to our website.

  • Changes to Shopify services.

  • New cookies or technologies.

  • Changes to third-party services.

  • Changes to our business practices.

The updated version will be published on our website with a revised Last Updated date.

17. Contact Us

If you have any questions about this Cookie Policy or our use of cookies, please contact us.

Chantell
Trading name of METAL BOX ENTERTAINMENT LTD

Company Number: 07967837

Address:
Kemp House
152–160 City Road
London
England
EC1V 2NX
United Kingdom

Email: sales@chantell.shop

Telephone: +44 7855 052937

Website: https://chantell.shop/

Important Notice

This Cookie Policy describes our general use of cookies and similar technologies.

The exact cookies used on Chantell may change as we add, remove, or update Shopify features, analytics services, advertising tools, payment services, and other third-party technologies.

Where consent is required for non-essential cookies, we will provide an appropriate consent mechanism in accordance with applicable UK privacy and electronic-communications requirements.

Your statutory rights under applicable UK data-protection and privacy law are not affected by this policy.