Last Updated: January 2026

Welcome to Chantell. These Terms and Conditions govern your use of our website and the purchase of products through our online store.

Please read these Terms and Conditions carefully before using our website or placing an order.

By accessing or using https://chantell.shop/, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website.

1. Business Information

Trading Name: Chantell
Legal Company Name: METAL BOX ENTERTAINMENT LTD
Company Number: 07967837

Registered/Business Address:
Kemp House
152–160 City Road
London
England
EC1V 2NX
United Kingdom

Email: sales@chantell.shop
Telephone: +44 7855 052937
Website: https://chantell.shop/

In these Terms and Conditions, “Chantell,” “we,” “us,” and “our” refer to METAL BOX ENTERTAINMENT LTD trading as Chantell.

2. About These Terms

These Terms and Conditions apply to:

Your use of our website.
Browsing our website.
Creating an account, where available.
Purchasing products from us.
Any communication between you and Chantell concerning an order.

These Terms should be read together with our:

Privacy Policy
Cookie Policy
Shipping Policy
Cancellation Policy
Return & Refund Policy
Frequently Asked Questions

Where applicable, these policies form part of our overall terms of service.

3. Eligibility

By using our website or placing an order, you confirm that:

You are legally capable of entering into a contract.
The information you provide is accurate and complete.
You are purchasing products for lawful purposes.
You will comply with applicable laws and regulations.

If you are purchasing on behalf of a business or another organisation, you confirm that you have authority to do so.

4. Website Use

You may use our website for legitimate personal and lawful purposes.

You must not:

Use the website for fraudulent purposes.
Attempt to gain unauthorised access to our systems.
Interfere with website security.
Introduce viruses, malware, or other harmful code.
Copy or reproduce our website without permission.
Use automated systems to scrape or collect website information without authorisation.
Attempt to disrupt website functionality.
Use our website in violation of applicable law.

We reserve the right to restrict or suspend access where we reasonably believe the website is being misused.

5. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications, prices, and other information displayed on our website are accurate.

However:

Colours may appear differently depending on your device or screen.
Product photographs may differ slightly from the actual product.
Packaging may change from time to time.
Measurements and specifications may have reasonable variations.
Product availability may change without notice.

Minor variations that do not materially affect the product do not necessarily constitute a defect.

6. Product Availability

All products are subject to availability.

We may:

Limit quantities.
Discontinue products.
Change product specifications.
Remove products from our website.
Correct product information.
Refuse or cancel an order in appropriate circumstances.

If you purchase a product that subsequently becomes unavailable, we will contact you where appropriate and provide an applicable refund if payment has already been taken.

7. Prices

Prices displayed on our website are stated in the applicable currency shown at checkout.

We take reasonable care to ensure that prices are accurate.

However, an obvious pricing error may occur.

If we identify a genuine pricing error before an order is fulfilled, we may contact you to:

Confirm whether you wish to proceed at the correct price; or
Cancel the order and provide an appropriate refund.

Nothing in this section affects your statutory consumer rights.

8. Promotions and Discount Codes

From time to time, we may offer:

Promotional discounts.
Discount codes.
Special offers.
Limited-time promotions.
Other promotional pricing.

Promotional offers may be subject to additional terms.

Unless expressly stated otherwise:

Promotions cannot be exchanged for cash.
Only one promotional code may be used per order.
Promotional codes may have expiry dates.
Promotional codes may be restricted to particular products or customers.

We reserve the right to withdraw or modify promotional offers where permitted by law.

9. Placing an Order

To place an order, you will generally need to:

Select the product you wish to purchase.
Add it to your shopping basket.
Proceed to checkout.
Provide the requested information.
Select an available payment method.
Review your order.
Submit your order and complete payment.

Please check all information carefully before submitting your order.

10. Order Confirmation

After placing an order, you may receive an order confirmation by email.

An order confirmation acknowledges that we have received your order request.

A contract for the supply of goods will be formed in accordance with the applicable terms and UK consumer law.

If we cannot accept or fulfil your order, we will notify you where appropriate.

11. Our Right to Refuse or Cancel an Order

We may refuse or cancel an order in limited circumstances, including where:

A product is unavailable.
There is an obvious pricing or product-description error.
Payment cannot be authorised.
We reasonably suspect fraudulent or unauthorised activity.
Delivery to the requested address is not possible.
The order appears to have been placed in violation of these Terms.
We are required to do so by law.
An event outside our reasonable control prevents fulfilment.

If we cancel an order after payment has been taken, we will provide an appropriate refund.

12. Payment

Payment must be successfully authorised before an order can be processed.

Available payment methods will be displayed during checkout.

Payment processing may be provided by third-party payment providers.

We do not generally have access to or store complete payment-card security information.

13. Payment Security

We use appropriate ecommerce and payment-processing services to help protect transactions.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

You are responsible for keeping any account login information confidential.

14. Delivery

We currently provide delivery according to the delivery options displayed on our website and at checkout.

Our estimated standard shipping timeframe is stated in our Shipping Policy.

Delivery times are estimates and may be affected by:

Courier delays.
Public holidays.
Severe weather.
High order volumes.
Transport disruption.
Incorrect delivery information.
Other circumstances outside our reasonable control.

Please refer to our Shipping Policy for full details.

15. Delivery Address

You are responsible for providing an accurate delivery address.

Please carefully check your:

Name.
House/building number.
Street.
City.
Postcode.
Contact details.

If you provide incorrect information, delivery may be delayed or unsuccessful.

16. Risk and Ownership

For consumer purchases, ownership and risk in the goods will transfer in accordance with applicable UK consumer law.

Nothing in these Terms is intended to remove or restrict your statutory rights concerning delivery, ownership, risk, faulty goods, or consumer protection.

17. Cancellation Rights

If you are a UK consumer purchasing eligible goods online, you generally have a statutory right to cancel your order within the applicable cancellation period.

For most eligible goods, this is generally 14 calendar days from the day after you receive the goods.

Certain statutory exceptions may apply.

Please refer to our Cancellation Policy for detailed information about cancellation rights and procedures.

18. Returns and Refunds

Our Return & Refund Policy explains:

How to request a return.
Change-of-mind returns.
Faulty products.
Damaged products.
Incorrect products.
Refund procedures.
Return shipping costs.
Applicable statutory rights.

Please review our Return & Refund Policy before returning an item.

19. Faulty or Incorrect Products

Nothing in these Terms affects your legal rights if a product is:

Faulty.
Damaged.
Incorrect.
Not as described.
Not of satisfactory quality.
Not fit for its intended purpose.

Depending on the circumstances, you may have rights to a repair, replacement, refund, price reduction, or another statutory remedy.

20. Consumer Rights

If you are a consumer, you have rights under UK consumer-protection legislation.

These may include rights under the:

Consumer Rights Act 2015.
Consumer Contracts Regulations 2013.
Other applicable UK legislation.

Nothing in these Terms is intended to exclude or restrict any statutory right that cannot legally be excluded or restricted.

21. Intellectual Property

Unless otherwise stated, the content of our website belongs to or is licensed to us.

This may include:

Logos.
Brand names.
Product descriptions.
Photographs.
Graphics.
Website design.
Text.
Layout.
Software.
Other website content.

You must not reproduce, distribute, modify, sell, or commercially exploit our website content without appropriate permission.

22. User Reviews and Content

If our website allows customers to submit reviews, comments, photographs, or other content, you must ensure that your content:

Is accurate.
Is not misleading.
Does not violate another person’s rights.
Does not contain unlawful material.
Does not contain malicious software.
Does not contain abusive or threatening material.
Does not infringe intellectual-property rights.

We reserve the right to remove content that violates these requirements or applicable law.

23. Third-Party Services and Links

Our website may contain links to third-party websites or use third-party services.

These may include:

Payment providers.
Delivery providers.
Analytics services.
Advertising platforms.
Social-media platforms.
Other service providers.

We are not responsible for the content, security, privacy practices, or availability of third-party websites.

Your use of third-party services may be subject to their own terms and policies.

24. Privacy

We collect and process personal information in accordance with our Privacy Policy.

By using our website, you acknowledge that personal information may be processed as described in that policy.

We may process information such as:

Name.
Email address.
Telephone number.
Billing information.
Delivery information.
Order information.
Technical information.

Please read our Privacy Policy for further information.

25. Cookies

Our website uses cookies and similar technologies.

Cookies may be used for:

Essential website functionality.
Shopping baskets.
Checkout.
Security.
Preferences.
Analytics.
Performance.
Marketing, where applicable.

Please review our Cookie Policy for further information.

26. Website Availability

We aim to keep our website available and functioning properly.

However, we do not guarantee uninterrupted access.

The website may occasionally be unavailable because of:

Maintenance.
Technical problems.
Server issues.
Security incidents.
Software updates.
Internet or hosting problems.
Circumstances outside our reasonable control.

27. Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

This includes liability that cannot legally be excluded or limited, including certain liability for:

Death or personal injury caused by negligence.
Fraud or fraudulent misrepresentation.
Breach of statutory consumer rights.
Other liability that cannot legally be excluded.

Subject to the above, we will not be responsible for losses that are not reasonably foreseeable or are outside the ordinary consequences of our agreement with you.

If you are a consumer, this section does not affect your statutory rights.

28. Events Outside Our Control

We will not be responsible for failure or delay caused by circumstances beyond our reasonable control.

Examples may include:

Natural disasters.
Severe weather.
Fire.
Flood.
Epidemics or pandemics.
Strikes.
Transport disruption.
Government restrictions.
Power outages.
Internet or telecommunications failures.
Major courier disruption.
Other events beyond our reasonable control.

We will make reasonable efforts to minimise the impact of such circumstances.

29. Indemnity

If you use our website unlawfully or breach these Terms and this causes us loss, damage, or reasonable costs, we may seek recovery where permitted by law.

This section does not apply to the extent that it would unlawfully restrict your statutory consumer rights.

30. Account Security

If our website allows you to create an account, you are responsible for keeping your login credentials secure.

You should notify us if you believe:

Your account has been compromised.
Your password has been disclosed.
Unauthorised activity has occurred.

We may suspend or restrict accounts where necessary for security or legal reasons.

31. Termination or Suspension

We may suspend or terminate access to parts of our website if:

You materially breach these Terms.
We reasonably suspect fraudulent activity.
Your use creates a security risk.
Required by law.
Necessary to protect our website or other users.

Termination will not affect rights or obligations that arose before termination.

32. Changes to These Terms

We may update these Terms and Conditions from time to time.

Changes may be made to reflect:

Changes in law.
Changes to our business.
Changes to our products.
Changes to website functionality.
Changes to our services.
Changes to payment or delivery arrangements.

The latest version will be published on our website.

The Last Updated date at the top of this page indicates when the policy was most recently updated.

33. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be interpreted or modified to the minimum extent necessary.

The remaining provisions will continue to apply.

34. No Waiver

If we do not immediately enforce a provision of these Terms, this does not mean that we have waived our right to enforce it later.

35. Entire Agreement

These Terms, together with our applicable website policies and any specific terms presented during checkout, form the agreement governing your use of our website and purchase of products from us, subject to applicable law.

36. Governing Law

These Terms and your relationship with Chantell are governed by the laws applicable in England and Wales, except where mandatory consumer-protection law in your place of residence provides otherwise.

If you are a consumer, you retain any mandatory rights and protections available to you under applicable consumer law.

37. Disputes

If you have a complaint or dispute, we encourage you to contact us first so that we can try to resolve the matter informally.

Please contact:

Email: sales@chantell.shop
Telephone: +44 7855 052937

We will make reasonable efforts to investigate and resolve genuine customer complaints.

Nothing in this section prevents you from exercising any legal rights available to you.

38. Contact Us

If you have questions about these Terms and Conditions, our products, your order, or our services, please contact us.

Chantell
Trading name of METAL BOX ENTERTAINMENT LTD

Company Number: 07967837

Address:
Kemp House
152–160 City Road
London
England
EC1V 2NX
United Kingdom